Standard shipping in Germany: 3,60€
Free shipping from 30€ order value in Germany
Standard shipping within Europe (shipping zone I DHL): 5,90€
We at Cleanbrace send the packages by standard shipping with our shipping partner DHL. Standard shipping is free of charge for orders over 30 euros and your order will arrive within 1-3 business days. The delivery always takes place from Monday to Saturday with our shipping partners DHL.
An order at Cleanbrace can be delivered to addresses in Germany and Europe. We deliver to these addresses: Your desired address DHL Packstations within Germany (DHL Paketshops are not selectable as delivery address)
Our shipping partner DHL offer you a contactless delivery. You will always receive a parcel notification message from them. You can use this to select a desired delivery location on your doorstep, for example. In addition to this delivery, other options are also available to you.
For example, you can change the delivery day if you will not be at home on the expected delivery day.
More about DHL
After you have placed your order, our shipping service provider DHL will deliver your package within 1-3 business days using standard shipping. As soon as a package is shipped, you will receive a shipping confirmation by e-mail. You can track the progress of the shipment. Here you can order with your Shipment number Check your delivery status.
Please allow us some time to prepare your order for shipping. We usually ship orders within 48 hours, some orders may take a little longer.
Yes, that's possible! Our shipping partner DHL always sends you a parcel notification e-mail. You can use this to specify your preferred delivery location, such as a parcel shop, or change the delivery day. If the parcel carrier does not meet you at home, you can use the shipment tracking function to see whether your parcel has been left with a neighbour or at a branch, for example.
Please check the tracking to see if the package was dropped off at a neighbor's house. If it is not with a neighbor and the shipping status has not changed in 5 days, please contact us by mail at email@example.com.
If you have already placed the order, the delivery address can unfortunately not be changed later. Please do not worry: If your package is not deliverable, it will be returned to us as a return. The purchase amount will be refunded within 14 days - just like a normal return. To ensure that your items reach you, please place a new order to the correct address. Unfortunately, we have no way to redirect a package to another address.
Yes, with purchase on account the outstanding amount is due within 14 days after the shipping confirmation. Our partner for purchase on account is Klarna. To keep you on track, we will send you a short reminder by email within this payment period. You only need to pay for the items you are keeping. If you return something, the amount will be credited to you after processing the return.
We are sorry if the payment method of your choice is not available.
Here we have compiled information for you on why this may be the case. These could be problems Delivery and billing address do not match. If you want to have your order delivered to a DHL Packstation, this can also exclude payment by invoice in rare cases. The combination of name and address could not be found. This can be the case in case of spelling mistakes, relocation, marriage or change of municipality. There is still an outstanding amount for another order - which sometimes simply means that a transfer has not yet been credited to our account or a return has not yet been booked. When deciding which payment methods we can offer, we also consider the total cost of a payment method.
Some payment methods are associated with higher costs, return rates or risks for us.
We decide anew with each order which payment methods are sustainable and economical. We reserve the right not to offer a payment method for some orders.
Check if there are still open orders and pay them.
If the entries of your delivery and billing address do not match, you can adjust them before completing the order. Please understand that our customer service has no possibility to activate a payment option for you, if this is not offered to you.
Likewise, our service staff cannot see why you cannot order with your preferred payment method. Here, too, the protection of your data comes first for us. With every order we check anew which payment method we can offer.
It is therefore possible that your payment method will be available again with your next order. If you are not offered all payment methods, all our other services and advantages are still available to you.
Your return will always be credited according to the payment method you chose when placing your order.
After we receive your return, we will check what you have sent back. Please allow up to 14 days for us to confirm your return.
If you have cancelled your order or an item is exceptionally out of stock, we will refund you immediately. This is how the purchase amount is credited depending on the payment method:
If you return an item, the invoice amount is reduced by the returned items - you only pay for the items you kept. You have already transferred the money? Then we will credit the amount to your bank account. It can take up to 5 business days before the credit is seen in your account.
The credit will be credited back to the credit card account we have charged. You can see the chargeback on your next credit card statement. It may happen that the date of the chargeback on it is the same as the date of payment.
You will receive the credit to the bank account from which you transferred. It can take up to 5 business days before the credit is seen on your account. SEPA direct debit: You will receive the credit note to the bank account from which the purchase amount was collected. It can take up to 5 business days before the credit is seen on your account.
The credit will be issued to the PayPal account you use. Whether the amount is deposited in your PayPal account or credited back to your bank account, you can determine yourself at PayPal.